Return and Refund Policy

1. General Overview
NotionGrid provides high-quality digital services and products. Your satisfaction is essential to us, and we maintain clear guidelines regarding returns and refunds. Please read this policy carefully to understand eligibility and procedures for refund requests.

2. Eligibility for Refunds
Refund requests may be considered under the following circumstances:

The digital product or service delivered does not match the description provided at the point of sale.
A confirmed technical issue prevents you from accessing the purchased digital content, and our support team is unable to resolve this within a reasonable time frame.

3. Non-Eligible Refund Situations
Refunds generally will not be provided under these conditions:

If the digital service or content has already been accessed, used, or consumed.
Customized or personalized digital content created based specifically on your request.
Situations arising from misunderstanding the features or specifications clearly presented at the point of purchase.

4. How to Request a Refund
To initiate a refund request, please contact us within 7 days of your purchase date, providing the following details:

Your full name and contact information.
Date of purchase and description of the digital service or product.
Detailed explanation and supporting evidence (screenshots or emails) clearly indicating the issue.
You can submit your refund request via email to:
📧 info@notiongrid.com

5. Processing Your Refund
Upon receipt of your refund request, our support team will review and evaluate your case. Approved refunds will typically be processed within 7-10 business days via the original method of payment.

Please note that the exact timing for receiving the refund may depend on your bank or payment processor.

6. Chargebacks and Payment Disputes
If you encounter issues or dissatisfaction, we highly encourage you to contact our customer support team before initiating a chargeback or payment dispute. We are committed to promptly resolving all issues to your satisfaction.

7. Updates to This Policy
NotionGrid reserves the right to revise this Return and Refund Policy periodically. Any changes will be updated directly on this page. We recommend regularly reviewing our policy to remain informed.

8. Contact Information (Singapore)
If you have any questions, concerns, or require further clarification about our refund policy, please contact our local Singapore support team:

📍 176 Orchard Rd, #01 - 49, Singapore 238843
📞 +65 6694 3204
📧 info@notiongrid.com
Our team is here to assist you promptly and effectively.